Privacy Policy

At ff88, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit and use our platform, why we collect it, how we store and protect it, and what choices you have regarding your data. By accessing or using ff88, you acknowledge that you have read and understood this policy.

This policy applies to all users of ff88, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, as well as all other jurisdictions from which our platform is accessed. Our platform is strictly for adults aged 21 and above. If you are under 21, you must not use this service or provide any personal information to us.

Information We Collect

We collect different categories of information depending on how you interact with our platform. The categories below describe what we collect and in what context.

Registration and Account Information

• Full name, date of birth, and national identification details (for age and identity verification — players must be 21 or older).
• Email address and mobile phone number used for account creation and communication.
• Username and password (passwords are stored in hashed form and are never accessible in plain text).
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet) where required for KYC compliance.

Transaction and Financial Information

• Deposit and withdrawal records, including amounts, timestamps, and payment method identifiers (e.g., bKash wallet number, Nagad account reference, Rocket or Upay transaction IDs).
• Bonus and promotional credit usage history tied to your account.
• Currency denomination and preferred payment channel selections made during your session.

Technical and Usage Information

• IP address, device type, operating system, and browser information collected automatically when you visit our platform.
• Pages visited, games played, session duration, click-stream data, and betting history used to improve platform performance.
• Bangladesh Standard Time (BST, UTC+6) timestamps for all logged platform interactions.

How We Use Your Information

The personal information we collect is used exclusively to operate, improve, and secure our platform and services for our players in Bangladesh. Specifically, we use your data for the following purposes:

• To create, verify, and manage your ff88 account, including identity and age verification (21+ requirement).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• To personalize your gaming experience, including game recommendations based on your playing preferences and history.
• To send transactional notifications (deposit confirmations, withdrawal alerts, bonus credits) via SMS or email.
• To comply with applicable legal obligations, including responding to lawful requests from government authorities.

Sharing Your Information

ff88 does not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only in the limited circumstances described below.

Service Providers and Technology Partners

We engage trusted third-party vendors — such as payment processors (bKash, Nagad), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), fraud detection services, and customer support tools — to help deliver our platform. These parties access only the data they need to perform their specific function and are contractually obligated to protect your information.

Legal Disclosure

We may disclose your information if required by law, court order, or other governmental authority in Bangladesh or any other applicable jurisdiction. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, user data may be transferred to the acquiring entity. We will notify affected users before any such transfer takes place and will ensure the receiving entity is bound by data protection standards at least equivalent to those described in this policy.

Payment Data and Financial Information

When you make a deposit or withdrawal through ff88, payment transactions are handled via secure, encrypted channels. We collect transaction reference numbers, amounts in Bangladeshi Taka (৳), and the associated payment method identifier (e.g., your bKash or Nagad mobile number). We do not store full card numbers or CVV codes on our servers. Card data, where applicable, is handled directly by our PCI-compliant payment gateway partners.

All financial data is stored with strict access controls and is used solely for transaction processing, dispute resolution, and fraud prevention purposes. Financial records are retained for a minimum period as required by applicable regulations.

Cookies and Tracking Technologies

ff88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics about platform usage. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly — these include session tokens, login state, and security identifiers.
• Analytics Cookies: Help us understand how users interact with ff88, which pages are most visited, and how we can improve the platform experience.
• Preference Cookies: Store your language, currency (Bangladeshi Taka ৳), and other display settings so they are remembered across sessions.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may impact the functionality of the ff88 platform, including the ability to log in to your account and process payments.

Data Security

ff88 implements a layered approach to data security. All data in transit between your device and our platform is encrypted using SSL/TLS protocols. Sensitive data at rest is stored using industry-standard encryption algorithms. Our internal access controls ensure that only authorized personnel with a legitimate business need can access personal data, and those personnel are subject to strict confidentiality obligations.

We conduct regular security audits and vulnerability assessments on our systems. We also maintain an incident response protocol so that, in the unlikely event of a data breach, we can respond quickly to limit impact and notify affected users in a timely manner. While no online platform can guarantee absolute security, ff88 is committed to applying all reasonable and practical measures to keep your data safe.

Data Retention

We retain your personal information for as long as your ff88 account remains active and for a reasonable period thereafter. The specific retention period for each category of data is determined by the purpose for which it was collected, applicable legal requirements, and our legitimate business interests.

Transaction records and financial data are retained for a minimum of five years from the date of the relevant transaction, as required for anti-money laundering and financial compliance purposes. If you request closure of your account, we will delete or anonymize your personal data within a reasonable timeframe, subject to any legal retention obligations we must fulfill.

Your Rights Regarding Your Personal Data

As a user of ff88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of the data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data from our systems.
• Right to Object: You may object to the processing of your personal data for direct marketing or profiling purposes.
• Right to Data Portability: You may request your data in a structured, machine-readable format where technically feasible.

We will respond to all verifiable data rights requests within 30 days. In some cases, we may need to verify your identity before processing a request. We will not charge a fee for reasonable requests unless they are manifestly unfounded or excessive.

Children's Privacy

ff88 is strictly an adult platform. Our services are not directed at, and are not intended to be used by, any person under the age of 21. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an underage user, we will promptly delete that data and terminate the associated account. If you believe that a person under 21 has provided us with their personal information, please contact us immediately at [email protected].

Third-Party Links and Services

Our platform may reference or integrate with third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and payment providers (bKash, Nagad, Rocket, Upay). These third parties operate under their own independent privacy policies, and ff88 is not responsible for their data handling practices. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

Changes to This Privacy Policy

ff88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of ff88 following the posting of changes constitutes your acceptance of those changes.

We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree with any changes to this policy, you should discontinue use of the ff88 platform and contact us to request deletion of your account data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ff88 handles your personal data, our privacy support team is available to assist you. We aim to respond to all privacy-related enquiries within 2 business days.